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0800 169 5151

E-tail Returns

Link 51 are more than just a storage manufacturer, we have a great deal of experience in finding solutions that help both online retailers and ‘bricks and mortar’ sellers streamline their logistics and operations to continually offer the best service possible to consumers so they can stand out in crowded market sectors.

We are constantly looking for ways we can improve our product and services offering to help our clients achieve their goals – so much so that we recently published an e-commerce white paper entitled ‘Taming the e-tail Tiger’, which examines trends and developments across this rapidly changing field.

One key topic covered by this white paper, and one that we regularly help e-retailers with, is dealing with returns. In an industry where responsiveness is a key weapon, offering free returns can no longer just be limited to in-store purchases and it goes beyond being simply a goodwill gesture to help attract repeat business – consumers now see being able to return items as a necessity.

As our white paper puts it “some companies even go as far as claiming that their biggest ‘supplier’ of goods is their returns department”. Furthermore, thanks to the increasing prevalence of omni-channel fulfilment strategies, consumers no longer see web and in-store purchases as distinct from each other and expect to be able to return web bought goods to physical locations and as such 80% of retailers now allow them to do so.

Dealing with Returns

The challenge for retailers is to quality check returned items and get them back into usable stock as quickly as possible. This is no easy feat when dealing with large volumes of returns as in many cases this requires a sophisticated infrastructure that seamlessly merges IT systems with physical facilities such as suitable storage solutions design for purpose.

That’s where Link 51 come in – we manufacture a vast arrange of storage products and offer expert design and planning expertise to help you find tailored storage solutions that meet your precise needs to allow you to master the management of your inventory and take control of reverse logistics.

Read on to find out about our various storage products could help you organise your returns or click here or on the red panel to the right of this page to download our e-tail white paper in full completely free of charge.

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Shelving for Organising Returns

There are many ways in which returns can be handled effectively, but there is no one solution which suits everyone. The best storage system for you will be one that adequately takes into account the specifics of your needs, including what items are being returned, how quickly they need to be turned around and how much space you have available.

Link 51 have a wide range of static shelving systems that cater to all needs. From robust static shelving with a range of optional accessories, plastic containers for small items and loose parts , to garment hanging storage solutions – we have experts based in your area who can come to your premises to carry out a free site survey and space planning service to help find a solution the makes the most of the space available.

Retail Storage Trolleys and Workstations

One of our most useful items when it comes to handling in-store returns is our Retail Tray Storage Trolley. This sturdy wheeled metal frame comes with five plastic trays of varying sizes and is easily manoeuvred around the shopfloor and stockroom thanks to its four swivel castors. It has been designed for fast stock replenishment, but can also be placed next to a checkout to collect returns as and when customers bring them in, and then wheeled to the stockroom for sorting at a convenient time.

Our range of Workstations is also ideal for managing returns in retail and e-retail environments. Whether you need somewhere to assess the usable quality of returned goods or a central hub with a computer for processing items as they pass back into general stock – we can help design the perfect workspace for your needs.

Call us on 0800 169 5151 for more information or to arrange your free onsite appointment.

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