Link 51 are more than just a storage manufacturer, we have a great deal of experience in finding solutions that help both online retailers and ‘bricks and mortar’ sellers streamline their logistics and operations to continually offer the best service possible to consumers so they can stand out in crowded market sectors.
We are constantly looking for ways we can improve our product and services offering to help our clients achieve their goals – so much so that we recently published an e-commerce white paper entitled ‘Taming the e-tail Tiger’, which examines trends and developments across this rapidly changing field.
One key topic covered by this white paper, and one that we regularly help e-retailers with, is dealing with returns. In an industry where responsiveness is a key weapon, offering free returns can no longer just be limited to in-store purchases and it goes beyond being simply a goodwill gesture to help attract repeat business – consumers now see being able to return items as a necessity.
As our white paper puts it “some companies even go as far as claiming that their biggest ‘supplier’ of goods is their returns department”. Furthermore, thanks to the increasing prevalence of omni-channel fulfilment strategies, consumers no longer see web and in-store purchases as distinct from each other and expect to be able to return web bought goods to physical locations and as such 80% of retailers now allow them to do so.
Dealing with Returns
The challenge for retailers is to quality check returned items and get them back into usable stock as quickly as possible. This is no easy feat when dealing with large volumes of returns as in many cases this requires a sophisticated infrastructure that seamlessly merges IT systems with physical facilities such as suitable storage solutions design for purpose.
That’s where Link 51 come in – we manufacture a vast arrange of storage products and offer expert design and planning expertise to help you find tailored storage solutions that meet your precise needs to allow you to master the management of your inventory and take control of reverse logistics.
Read on to find out about our various storage products could help you organise your returns or click here or on the red panel to the right of this page to download our e-tail white paper in full completely free of charge.